Salon Sold Vouchers, Location Closing 1/31/14
CBS 7 News
January 31, 2014
MIDLAND-A door-to-door promotion for a Midland salon has those who paid looking for answers.
When one woman tried to book her paid-in-advanced appointment, she was told the salon’s only location was closing indefinitely—tomorrow. CBS 7 talks to the woman who said she had no notice from Attitude’s Salon.
The woman bought more than $110 worth of services just before Christmas for herself and her neighbor, who is battling cancer.
Now that the salon is closing its doors, we tried to get her the answers she was looking for. But with Attitude's Salon, it wasn't easy.
The vouchers were sold on December 12th by a door-to-door salesman, advertising four services for $59. When the woman called to book her appointment this week, she was told the salon was closing tomorrow, giving no forwarding address.
“It’s not very good business practices. They could’ve given a courtesy call, called and said, ‘Yes, we’re in a bind and we will call you when we do relocate’” the mother told CBS 7, she did not want to be on camera, she said the staff was rude to her. “Give me options. I bought one for my neighbor who just got a mastectomy and is going through chemo as a gift for her.”
For sale signs are now up at Attitude’s Salon. We called and got no answer -- so we went inside.
“The owners not here and if it’s about the vouchers, you can have them call the Better Business Bureau for a location,” said Salon Manager Art Lopez when asked about the vouchers.
We asked again if they would honor the vouchers:
“Will you honor the vouchers?”
“I’m terminating the conversation,” Lopez said.
The manager's at the salon then called the police.
We also tried cell phone numbers for the two managers and their main number one last time.
Salon: “You’re the one that’s across the street with CBS, right?”
CBS 7: “Yes, I’m a reporter with CBS 7.”
Salon: “Yeah, we already told you, she [the owner] is not here.”
CBS 7: “Hello?”
The salon hung up.
The manager finally agreed to speak with CBS 7 late this evening, saying the salon will be closed for some time and reopen at an “undisclosed” downtown Midland location.
We spoke with the building's owner who confirms the salon is closing, but did not know anything about the vouchers. She said the managers had not yet secured new salon space.
"We are going to allow those vouchers when we have our new building open," said Attitude's Salon Manager Art Lopez. "It might be in February, mid-February or it might be even sooner."
Lopez said many customers have been calling about the vouchers.
"Some of them are very caring and understand things do happen, but some of them don't and over exaggerate on some of the stuff," Lopez said. "They come in and say, 'We have cancer, oh we're dying,' and come on, you look pretty fine. If you have time to come and get your hair done, how are you dying tomorrow? How do you have cancer when you have a full head of hair on? Come on, what are they saying?"
We did check the Better Business Bureau’s web site, which lists the salon's current address and nothing further.
While we don't know how many vouchers were sold, people told us about at least 15 that are outstanding.
Since we posted this story on our Facebook, Joe James Salon and Day Spa’s owner Joe James says they will step up and honor these clients at one of their salons until a new salon opens. Estilo’s in Midland, among others who have posted on our page, will also honor these vouchers.
Viewers report Art Lopez also goes by Art Vasquez, which is how he is listed on Facebook associated with the salon.