Parents Upset, Football League Photos Never Delivered 12/13/13
CBS 7 News
December 13, 2013
MIDLAND-Dozens of parents with children in the Greater Midland Football League are outraged after waiting months for football photos of their kids they've already paid for.
The parents and coaches say this photo company RStudio 7 took their photographs and payments as far back as late August. The studio admits 17 teams are awaiting photos, but they say they are still booking appointments for next year.
The GMFL gridiron heats up every year and parents shell out for the classic team photo. But for Gina Bell and her son, it's been more than two months since their shoot and still no pictures or phone call from the company.
"We did pay at that time and we filled out the forms,” Gina Bell said, whose son was in his last year in the GMFL. “They were supposed to be in after around 4-5 weeks.”
10 weeks have passed and bell hasn't seen the light. She and dozens have taken to Facebook to voice their concerns with the business.
“I am concerned about the no contact, the no communication,” Bell said. “And just want to warn people to be careful who you do business with.”
The company's website does have an apology to parents, but offers no phone number or estimated completion time for photos. A listing of deliveries shows only four teams photos were delivered this season. Owner Mickey Rubio blames staffing shortages as the reason for the delay.
“Did you take more orders than you could handle?” asked CBS 7.
“No, we were staffed up until three quarters of the season, then we were undermanned, started losing a lot of staff going to the oilfield and whatnot,” said RStudio7 Owner Mickey Rubio on the phone.
Bell says the company appears to be taking new clients on Facebook.
"Whatever we are scheduling now is for after the new year,” Rubio said.
RStudio 7 says it is in talks with an attorney about filing a defamation lawsuit against those speaking out on social media.
"If you had waited more than 60 days to get your child's photos, Christmas right around the corner, would you be upset?" asked CBS7.
"Yeah, Like I said, we reached out to the parents and told them we've got stuff coming and if you don't want to continue to wait, we will refund the money,” Rubio said.
"I would just be happy to get my sons pictures and move on with it,” Bell said.
CBS 7 spoke with another coach today who paid more than $100 for team photos and has not gotten a response from the company. If you do the math, with 17 teams of kids waiting for pictures, we could be talking about thousands of dollars up in the air.
Rubio says they hope to deliver the orders by Christmas. There is no physical address listed on the company’s website (www.rstudio7.com) nor on its Facebook page. RStudio 7 did not come up in the Better Business Bureau’s online listing of businesses.