West Texas Organization Helps Navigate Healthcare.gov 12/3/13
CBS 7 News
December 3, 2013
Healthcare.gov has caused headaches for many Americans since it's launch in October.
The technical issues have been addressed but the confusion with enrollment remains.
One organization is working to eliminate confusion for West Texans
It's hard enough to decide on which type of healthcare coverage works best for you and your family but not having access to a computer or language barriers can make it increasingly difficult to enroll for insurance.
Project Amistad, a local social service agency, is here to help.
“By doing this over and over again, we become pretty good at navigating the site," says Project Amistad Community Relations Manager Roy Ortega.
Not only do these navigators have plenty of experience on the healthcare.gov website but, they are also trained and contracted by the federal government.
Their job is to inform uninsured West Texans about the Affordable Care Act and guide them through healthcare.gov.
Although the service is being offered by a Hispanic-based organization, the service is available to anyone for free.
These big changes can seem confusing, especially if you are not proficient on a computer.
"Anyone can do this on their own. You can get on the website and navigate entirely on your own if you would like but if for some reason you need assistance, you don’t understand some part of the law or perhaps you don’t speak English well enough to understand what some of these terms mean, we are there to provide that assistance to the individual," says Ortega.
So far Project Amistad has helped over 500 people in West Texas understand their healthcare options.
Project Amistad urges people to be aware of healthcare.gov scams. According to Ortega, “No one should pay a penny for these services,” because the federal government has paid organizations like Project Amistad to serve as guides for the uninsured.
All personal information is treated with the same confidentiality as medical records.
To schedule an appointment or speak with a website navigator, call Project Amistad at (432) 352-4054, visit their website http://www.projectamistad.org/, or stop by their office located in The Midland Hispanic Chamber of Commerce, 208 S. Marienfeld St.