BBB Offers Tips on Buying Flowers for That Special Someone 2/11/13
Better Business Bureau
February 11, 2013
Permian Basin - Behind candy, flowers are the second most popular gift to give on Valentineís Day.
According to the National Retail Federation, an estimated 36.6 percent of consumers will give flowers to their loved ones on Thursday, with total spending expected to top $1.9 billion.
But, donít let your significant other be disappointed with an unpleasant arrangement.
Nationally, Better Business Bureau received close to 5,000 complaints against florists in 2012, an 18 percent increase compared to 2011.
Most complaints allege the wrong flowers were delivered or the arrangements were not delivered at all.
If youíre planning to send flowers to that special someone this Valentineís Day, BBB has the following advice:
Place your order early. Valentineís Day is an extremely busy time for florists. To ensure enough time for processing and shipping, place your order several days in advance.
Ask about guarantees. Request a written receipt for the order and ask about the businessís refund policy in case the delivery is late, never arrives or is in bad condition.
Make sure the florist has your information. There are times when delivery instructions need to be confirmed or a delivery driver needs additional directions. Make sure the florist has your phone number should they need to reach you.
Do your research. Check out the floristís BBB Business Review to see any history of complaints and additional details about the company before you buy.
To check the reliability of a company and find trustworthy businesses, visit bbb.org.